410 Business Solutions · Features
No robots, no phone tag. Just booked jobs.
Software gives you a login. We do the job. This page shows every feature doing its job, the way your customers and your crew actually see it: in the text thread, on the calendar, and in writing at month end.
$15 a day for Core: $1,000 setup, then $450 a month, and one booked job covers it. Everything below is in core except the two add-ons, and both add-on prices are printed in the pricing section at the bottom.
Demo line 443-844-3974. Call it, let it ring once, then hang up. There's no voicemail, don't leave a message. You'll get the same text your customers get.
One morning, start to finish
Simulated
07:12 Missed call · The phone's on the truck, the crew's on a roof
07:12 Text-back sent · About 16 seconds later Text-back
Round Bay Heating & AirHi, this is Round Bay Heating & Air. Sorry we missed your call. You can book right here, or just reply to this text.
CustomerFurnace quit last night and the house is cold. Can somebody come today?
Round Bay Heating & AirWe can get a tech out today. First open slots are 2:00 PM today or 9:00 AM tomorrow. Which works?
Customer2:00 today
07:19 Booked · Today, 2:00 PM On the calendar
07:19 Day sheet updated · The job lands on your phone with the rest of the day
Mo. end The whole month lands in the proof, in writing
Simulated. Round Bay Heating & Air, a fixture business.
How to read this page
Every screen below is a simulation. The business in them is Round Bay Heating & Air, a fixture business we built to test the service end to end, and the customers in the threads aren't real. The words are the service's real words, and the steps are the real steps. For the live thing, run the demo on your own phone.
01 · The text-back
When a call to your business rings out, your customer gets a text back from your business's own number in about 16 seconds, with a booking link.
The conversation stays two-way in the same thread. They can book from the link or just answer the text like they'd text anybody, and the job lands on your calendar either way.
That speed is a standard, not a hope. It's the 30-Second Club standard: the time is measured on the send timestamp, and the number prints on your own proof page, hit or miss. If a text-back ever takes longer than 30 seconds, that day is free.
Missed call → booked job
Simulated
9:41 AM Missed call · Round Bay Heating & Air
Round Bay Heating & AirHi, this is Round Bay Heating & Air. Sorry we missed your call. You can book right here, or just reply to this text. Booking link
CustomerWater heater is leaking. Can somebody come tomorrow?
Round Bay Heating & AirWe can. First open slot is tomorrow at 8:00 AM. Want it?
CustomerYes please
9:44 AM Booked · Tomorrow, 8:00 AM On the calendar
Simulated. Round Bay Heating & Air, a fixture business.
02 · The Answer Ledger
The Answer Ledger is an answer bank written for your business, in your words, saved once and used every time. Every answer is written ahead of time by people. There's no robot voice and nothing makes an answer up on the spot.
If a question isn't covered, it goes to our team, and the question gets logged and saved, so the answer can be added word for word. You never have to answer the same thing twice.
The answer bank at work
Simulated
CustomerDo you come out on Saturdays?
Round Bay Heating & AirWe do. Saturday hours are 8 to 2. Want a morning slot?
CustomerCan you tell me if my unit is still under warranty?
Ledger Not in the answer bank · Sent to our team
Round Bay Heating & AirThat one's going to our team, and someone will reply here ASAP.
Ledger Question logged · The answer gets added word for word
Simulated. Round Bay Heating & Air, a fixture business.
03 · Booking and changes
A booking lands on your calendar with the customer's name on it. If they need to move it, they text, and it's handled in the same thread.
No portal for them to learn, no app to download, no phone tag. Move or cancel by text, handled in the thread.
Book it, then move it
Simulated
Round Bay Heating & AirThursday at 9:00 AM is open. Want it?
CustomerThursday works. See you then.
Calendar Booked · Thursday, 9:00 AM Confirmed
CustomerActually, can we move Thursday to Friday morning?
Round Bay Heating & AirWe can. Friday has 9:00 AM or 11:30 AM open. Which works?
Customer9:00 works
Round Bay Heating & AirDone. You're moved to Friday at 9:00 AM. Same job, new time.
Calendar Rescheduled · Friday, 9:00 AM Updated
Simulated. Round Bay Heating & Air, a fixture business.
04 · Reminders
Every booked job gets a reminder text the day before. It's part of core, not an add-on, and it goes out on its own.
The customer confirms in the same thread, or says they need to move it while there's still time to do something about it.
The day-before reminder
Simulated
Tue 6:02 PM Reminder sent · Day before the job
Round Bay Heating & AirReminder: we're set for tomorrow at 9:00 AM. Reply here if anything changes.
CustomerWe'll be here. Thanks.
Status Confirmed All set
Simulated. Round Bay Heating & Air, a fixture business.
05 · No-show follow-up
If a customer doesn't show, the appointment gets marked, and the follow-up goes out on its own. It invites them to pick a new time.
The job gets a second chance instead of dying as an empty slot on the calendar, and nobody on your crew has to remember to chase it.
No-show → rebooked
Simulated
9:00 AM Appointment marked No-show
10:00 AM Follow-up sent · One hour later
Round Bay Heating & AirSorry we missed you this morning. Want to pick a new time? Reply with a day that works.
CustomerFriday morning?
Round Bay Heating & AirFriday has 9:00 AM or 11:30 AM open. Which works?
Customer9:00 works
Status Rebooked · Friday, 9:00 AM Booked
Simulated. Round Bay Heating & Air, a fixture business.
06 · Quote follow-up
Estimates get followed up, politely and in writing, until they land or close. You sent the quote. The follow-up is our job.
And at month end, your proof counts them: estimates sent and followed up, with their count and total value.
Quote sent → followed up → booked
Simulated
Tuesday Quote sent Quote Sent
Thursday Follow-up sent · Two days later
Round Bay Heating & AirChecking in on the quote we sent Tuesday. Any questions on it, or want us to get it on the calendar?
CustomerLet's do it. Next week?
Round Bay Heating & AirNext week has Tuesday at 9:00 AM or Wednesday at 1:00 PM open. Which works?
CustomerTuesday at 9
Status Booked · Tuesday, 9:00 AM Booked from the quote
Simulated. Round Bay Heating & Air, a fixture business.
07 · Invoice chasing and receipts
When an invoice sits open, the follow-up runs, polite and in writing. The moment it's paid, the customer gets a receipt, and the payment posts against the invoice.
Nothing rides on somebody remembering to send either one.
Open invoice → paid → receipt
Simulated
Day 0 Invoice sent Open
Day 2 Still open · Follow-up sent
Round Bay Heating & AirA quick note on last week's invoice. It's still open. You can pay right from this link. Pay link
Day 2 Paid in full Paid
Round Bay Heating & AirPayment received. Thank you. Your receipt is on its way.
Status Receipt sent · Payment posted to the invoice
Simulated. Round Bay Heating & Air, a fixture business.
08 · QuickBooks sync
When a job is done, its invoice lands in your QuickBooks by itself, parts tagged to the job, and every payment posts against it. Nobody types it in twice.
Pay through your own Stripe and the money goes straight to your bank. We never hold it. And your books stay yours: we never delete an entry or change one that's already there, and you can disconnect QuickBooks any time.
Job done → books done
Simulated
Step 1 Job marked done
Step 2 Invoice posted to QuickBooks Synced
Step 3 Customer pays · Money straight to your bank
Step 4 Payment posted against the invoice Books match
Simulated. Round Bay Heating & Air, a fixture business.
09 · The day sheet
A day sheet every morning: today's jobs in order, in one text. It gets sent to you, not parked in a dashboard you have to remember to open.
Dispatch runs the same way. Your crew gets the day's assignments by text, with no app and no login.
Day sheet · Round Bay Heating & Air
Simulated
6:30 AM Day sheet sent · Today, in order
8:00No-heat call · Severna Park
10:30Water heater install · Annapolis
1:00AC tune-up · Severna Park
3:30Follow-up visit · Arnold
Simulated. Round Bay Heating & Air, a fixture business.
10 · Month-end proof
At month end you get one receipt built from your own records: what came in, what got booked, what got chased, and what it cost. Names and numbers you can check.
If a line can't be produced from your records, it doesn't get dressed up. No records, no receipt.
Month-End Proof · What's on it
Simulated
Calls that came inFrom your records
Jobs booked, with namesFrom your records
Estimates sent and followed upFrom your records
Invoices chased, and what came inFrom your records
Credits applied to your billFrom your records
Every charge, with its receiptFrom your records
The elements are the standard. The numbers come from each business's own month.
11 · Schedule Fillers
Schedule Fillers is one of two add-ons: a managed send that texts your own customer list to fill slow days. Four sends a month, one a week, and your first send is free.
You approve each send, or pick set it and forget it and sends run on your standing approval. $249 a month. Each send covers up to 1,500 contacts; extra sends are $89, and bigger lists are $25 per additional 500 contacts. Beta businesses don't include Fillers.
A Fillers send, start to finish
Simulated
Monday Slow week ahead · Send approved by the owner
To past customersRound Bay Heating & Air: we have openings this week for tune-ups. Reply here to book a time.
Past customerThursday still open?
Round Bay Heating & AirIt is. Thursday at 10:30 AM is open. Want it?
Past customerYes, book it
Status Booked · Thursday, 10:30 AM, from your own list Booked
Simulated. Round Bay Heating & Air, a fixture business.
Pricing, printed
No quote call needed. No "let's hop on a quick call" runaround. The price is the price, printed: $15 a day for Core, and one booked job covers it. Monthly billing starts the day your business goes live, not the day you sign up.
Core
$1,000 + $450/mo
Setup paid once at signup. Every feature on this page except the two add-ons is included. One booked job covers it.
Schedule Fillers
$249/mo
One of two add-ons. Four sends a month to your own list, first send free. Core plus Fillers together: $699 a month.
Crew seats
$250 + $250/mo
The other add-on. $250 setup, then $250 a month for each added lead seat, core customers only. Your main number is already included in Core.
The start
30-day beta
Qualifying businesses start free: full service, no card up front. Then you decide, yes or no, in writing.
Or run the demo the way a customer would: call 443-844-3974, let it ring once, and hang up.