Proof, in writing. Every month.
A service can tell you it's working. A proof shows you, from your own records, with names and numbers you can check. This page is the standard for what that proof has to contain, published so any business can hold any service to it, including us.
If your front office is run by somebody else, this is the receipt you should get at the end of every month. If a line on this list can't be produced for your business, that tells you something too.
The standard is free. Print it, hand it to whoever runs your phones now, and ask them to match it.
What a real month-end proof contains.
One receipt, built from the business's own records, covering the whole month. Ten elements. If an element didn't happen for a business, the receipt doesn't dress it up. The rules for that are under the list.
- Jobs booked, with namesEvery booking made in the month, with the customer's name on it, plus the month's jobs done. Not a count with nothing behind it. Names you can call and check.
- Calls handled and texts answeredEvery call and text the service worked that month, counted from the business's own logs.
- Money collected, and money still owedWhat actually came in during the month, and the open balance still out on invoices being chased, stated plain.
- The chases that ranEstimates sent and followed up, with their count and total value. Invoices chased. Deposits taken when a customer said yes.
- ReviewsNew reviews that landed in the month, and the business's current average.
- Down-day credits appliedFull days of lost service in the month, and the credit they earned, applied automatically to the next bill: $15 a day. A month with no down day prints zero, and the zero shows.
- Every charge, listedThe month's billing, line by line, matching the receipt for each charge. A charge found wrong is refunded the day it's found, and the refund is named in the receipt, not buried.
- And after you leaveLeaving doesn't end the accounting. At 7 days and 37 days after a business's last day, its billing gets audited again, as its own receipt. A slipped charge is refunded the day it's found, and the business is told.
- Guarantee statusWhere each promise stands for the month, in plain words: the booked-job guarantee in the first billed month, the credit status above, and in month one, whether the business's texting line got its carrier approval, the thing the setup refund stands behind.
- What still needs youAnything the service isn't allowed to touch that's still open at month end: a stale invoice handed to the owner, a dispute, a problem customer. Named plainly, never softened or dropped.
Counted straight, or it doesn't count.
A proof is only worth what its rules are worth. These are the rules this standard is counted under.
- A number prints only when a record produced itIf a source didn't run for a business, its line is left off. No placeholder, no borrowed zero.
- Honest zerosWhen the source ran and counted nothing, the zero prints. Quiet months report too. Down months report too. Nothing gets skipped because it looks bad.
- No records, no receiptIf a business's records can't be pulled complete at send time, the receipt doesn't go out half-built. It waits until the numbers can be shown whole.
- Every number traces to the business's own recordsCall log, booking rail, payment records. Any number in the receipt can be shown with the records behind it. Nothing is a projection.
- It reports. It never sells.No pitch inside the proof, no bragging, no spin. The numbers are the whole message.
- First full month firstA business in its first partial month gets no receipt until its first full month closes. No partial-month numbers, ever.
Ask your service for this. In writing.
You don't have to be a 410 business to use this standard. Hand it to whoever runs your phones and your follow-up now, and ask for last month's proof against this list.
Ask what a booked job means in their count. Ask which numbers come from your records and which are estimates. Ask what happens to your billing after you cancel, and when they check it.
See what you get.
We wrote it down so you can hold us to it.
This isn't a standard we grade other people with and skip ourselves. The month-end report is part of 410's core service, and this page is the definition it's built to: the same ten elements, the same counting rules, from the business's own records.
- A receipt for every chargeEvery charge on a 410 bill comes with a receipt. The month-end proof lists the month's charges against them.
- Credits that don't need asking forA full down day credits $15 on the next bill, automatically. The proof shows the days and the credit.
- Wrong charges refunded the day they're foundAnd named in the proof. After a business leaves, we audit our billing again at 7 and 37 days and send the result as its own receipt. A slipped charge is refunded the day it's found, and we tell the business.
- The guarantees, reported like everything elseNo booked job in the first billed month means the next month is free, and the proof says which way it went. If a business's texting line can't get carrier approval, the setup fee comes back in full, and month one's proof reports that status.
- Leaving stays simpleCancel by text. Service runs through the month already paid for, and nothing is charged after. Your number ports out, $300 inside six months and free after, and the fee never delays the port. Your data exports within 30 days of the final balance. The audits above still land after you're gone.
Start with the demo. Then hold us to the standard.
Text the demo line, +1 443-844-3974, like a customer whose call just rang out. A text comes back in about 16 seconds. That's our mark, logged on our own line. Then ask us for this standard, in writing, before you sign anything.
Its companion pages: Accountability, printed: the remedies and credits that stand behind this standard. The Service-Level Standard: what happens every day, and what a miss costs us. The Exit Standard: leaving, printed before you sign. How we handle reviews: the method, in the open.