Your texting line, filed in your name.
No AI. No robot voice. Every answer is written ahead of time by people, and anything outside those answers goes straight to the owner.
Before your business can text its customers, the carriers want paperwork on file. We handle that paperwork for you, in your business's name. This page shows what you hand over, what gets filed, and how every yes is proven.
No approval promises. No shortcuts on consent. The process, in print.
Five things. That's the start.
Getting your texting filed starts with five things from your business. You hand them over once, and we build the filing from them. If something doesn't match the paperwork, we fix it with you before the filing goes in.
- Your legal business nameThe name on your business paperwork, spelled the way it appears there.
- Your EIN or tax IDThe number tied to the business itself. It has to match the name on the paperwork, and it's used for the filing and nothing else.
- Your business addressThe address on your business paperwork.
- Your websiteWhere your business lives online. It should carry the same name and address as the filing.
- Sample messagesA few examples of the texts your business will send, so the carriers can see what your customers will get.
We prepare the filing and send it in under your business's name. The carriers make the approval call, and we won't dress that up: approval is theirs to give, not ours to promise.
And if the carriers say no: if your business's texting line can't get carrier approval, the setup fee comes back in full. That promise is printed on our accountability page.
Care texts and promotion texts get filed separately.
The carriers split business texting into two kinds, and each kind is filed as its own campaign, in your business's name. A campaign is the carriers' registration for one kind of texting.
- Customer care textsReplies and updates to your own customers: answers to their questions, booking confirmations, reminders, and follow-ups on work you're already doing for them.
- Marketing textsPromotions: offers, specials, and slow-week fills, sent to people who said yes to getting them.
Each kind of text sends under its own filing. Promotional texts don't send until the marketing campaign is approved, and they don't send while the paperwork is still pending either.
A yes gets written down, date and time on it.
A promotion is worth nothing without the yes behind it. Here's how that yes is caught and kept.
- Caught where it happensConsent is captured on your business's own sign-up spots, where a customer agrees to get promotional texts from your business.
- Stamped, then filedEvery yes gets stamped with the date and time it came in, and we keep it on your business's record.
- A contact isn't a yesBeing added to your contact list never counts as consent. Booking a job or buying something isn't that yes either. A name in your contacts gets care texts about their own work, not promotions, until they've said yes to promotions.
A customer can reply STOP at any time, and the texts stop.
Start with the demo. Then check the paperwork.
Text the demo line, +1 443-844-3974, and see the service work. When you're ready, the five things above are what it takes to start your filing.