The fine print, in plain English

Privacy Policy

Effective October 26, 2026

410 Business Solutions is operated by CTNWD GROUP, L.L.C. In this policy, "we" means CTNWD GROUP, L.L.C., doing business as 410 Business Solutions.

What we collect

• From you: your name, business name, phone number, and email when you contact us or sign up.
• From your customers: phone numbers and message content needed to run the texting and booking service.
• From this website: On the pages that load our tracking code, we record how you use the site: pages viewed; clicks on call, booking, audit, and plan links (the plan or section label goes with plan and audit clicks); the text of a question you open in the FAQ, up to 60 characters; how far you scroll; and when you start a form. On the quiz page, starting and finishing the quiz are recorded too. Finishing it sends Meta and Google your answers (your trade, your call volume band, the share of calls that go unanswered, who answers your phones, your biggest pain point, and your typical job value), its missed-call and missed-revenue estimates, and the plan it recommends. We also record where you came from: the UTM tags in the link (source, medium, campaign, content, and term), the referring site, and the page you landed on. A cookie keeps that source for up to 30 days, and a copy sits in session storage for the visit. When you finish the quiz, that source goes to Meta and Google with your answers, whether or not you submit any form. When you submit our audit or quiz lead form, the source is attached to that lead record. The Meta pixel receives the usage details above on the pages that carry it, including the quiz events, to measure our advertising and build advertising audiences, and it counts a conversion when an audit form is submitted. Google Analytics receives the same details on the pages that carry its tag. The LinkedIn Insight Tag receives page views only, to build advertising audiences. Meta's and Google's tools set their own cookies. LinkedIn's tool sets two cookies when you arrive from a LinkedIn ad click; they last 30 days and 7 days. It also keeps an advertising ID in your browser's local storage, on any visit to a page that carries the tag. If your browser cannot keep it there, the tool sets that ID as a cookie instead, lasting up to 180 days. You can block cookies in your browser settings; the site still works.

What we do with it

We use it to run the service: texting your callers back, booking their jobs, and following up where you've asked us to.

We also use the operational records the service creates (calls, texts, bookings, and outcomes), combined across shops with names and identifying details removed, to build benchmarks and reference numbers for local services. Those combined figures never identify a shop or a caller, and we never sell raw caller data. The full clause lives in our Terms of Service.

What we never do

We do not sell, rent, or share phone numbers (yours or your customers') with anyone for marketing. SMS opt-in data is never shared with third parties. The only exception is what's required to deliver the texts themselves (your phone carrier), or if the law requires it.

Text messaging

When you give us your mobile number through a form on this site, or by texting us first, we use it to send you service-related text messages about your inquiry, your onboarding, and your account. If you checked the offers box on our homepage audit form or our intake form, we will also send you promotional texts about 410 offers and updates. That consent is separate and optional, and it is never a condition of purchase. To do that, we collect your name, your phone number, and the content of the messages you send us.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. The only sharing that happens is what it takes to deliver the texts themselves, like your phone carrier, or when the law requires it.

Message frequency depends on the conversation. Message and data rates may apply. Reply STOP to opt out at any time, and HELP for help (the HELP reply includes our email, info@410businesssolutions.com). Giving us your number and agreeing to texts is not a condition of purchase.

Security

We keep access to customer data limited to what's needed to run the service. We keep operational records for as long as we need them to run the service, to prove the numbers we report, and to meet our legal obligations. Records combined across shops in de-identified form may be kept indefinitely, because they no longer identify anyone.

Your rights

You can ask us what information we have about you, ask us to correct it, or ask us to delete it. Email info@410businesssolutions.com and we will take care of it. To stop text messages, reply STOP at any time.

Changes

If this policy changes in a way that matters, we'll update this page and the date above.

Contact

CTNWD GROUP, L.L.C., doing business as 410 Business Solutions, Maryland.
Questions about this policy: email info@410businesssolutions.com.
This Privacy Policy lives at 410businesssolutions.com/privacy/.