The rules, in plain English

Terms of Service

Effective October 26, 2026

These terms are an agreement with CTNWD GROUP, L.L.C., doing business as 410 Business Solutions. In these terms, "410 Business Solutions" and "we" mean CTNWD GROUP, L.L.C.

What 410 does

410 Business Solutions is a done-for-you service: when your shop misses a call, we text the caller back, triage the job, and book it on your calendar. Standard pricing is $1,000 one-time setup, then $450/month, as shown on our pricing section. Qualifying businesses may start with a free 30-day beta: the full service, no card up front, and on day 30 an explicit yes or no. A yes is $1,450 at once: the $1,000 setup plus the first month at $450. Setup includes one premium steel NFC tap card for your counter; extra cards are $60 each. Optional add-on: Schedule Fillers promo campaigns are $249/month. When you sign up, your first campaign send is free as a one-time revive taster. A send is one campaign send: a single promotional text, written with you, sent under your shop's own campaign filing to your shop's own opted-in customers at a scheduled time. Your first send is the revive blast: a win-back offer sent to past customers who have not booked in a while, built to bring them back through your door. After that, it is full price: $249/month until cancelled under the cancellation terms on this page, which includes four campaign sends per month (one per week); additional sends are $89 each. Each send covers up to 1,500 contacts; lists over that size are $25 for each additional 500 contacts per send. Unused sends do not roll over. You opt in explicitly at signup and agree to the billing; we never auto-start or auto-bill it.

The setup fee is non-refundable, with one exception: if we cannot get your line approved and live, you get your full setup fee back ($1,000). Monthly billing starts the day your shop goes live, the day a test call gets a text back, and that day becomes your billing date. One-job guarantee: if no booked job lands in your first billed month, the next month is free. A full day of lost service credits $15 on your next bill. An issue still open at 48 hours goes to our founder and 3 days come off your next bill.

Young Entrepreneur Seat

The Young Entrepreneur Seat is for a business whose primary operator is age 15 to 21. The seat is $150 for setup and $150 a month while it remains a Young Entrepreneur Seat. One seat is available per business.

We verify eligibility once at intake. The primary operator may show a driver's license or state ID, or current proof of school enrollment. We do not keep the ID or enrollment document. Our record shows only that eligibility was verified, the operator's birth year, the verification method, the verification date, and the name of the person who checked it.

If the primary operator is under 18, a parent or guardian must co-sign and must be the billing contact.

While the seat remains a Young Entrepreneur Seat, Review Generation is included at no additional charge from the date Review Generation launches.

When the primary operator turns 22, the seat converts automatically to standard core pricing, $450 a month. The conversion has no exceptions and no new setup fee. If the seat was obtained by fraud, including a business whose real primary operator did not meet the eligibility rule, the seat converts to standard pricing.

Text messaging program

410 Business Solutions runs a text messaging program for shop owners who have asked us to contact them. We send service and onboarding messages about your inquiry, your setup, and your account. If you checked the offers box on our homepage audit form or our intake form, we will also send you promotional texts about 410 offers and updates. That consent is separate and optional, and it is never a condition of purchase. Message frequency depends on the conversation. Message and data rates may apply. Reply STOP to end messages, and HELP for help (the HELP reply includes our email, info@410businesssolutions.com). Carriers are not liable for delayed or undelivered messages. You must be 18 or older to sign up for text messages from us. Our Privacy Policy explains how we handle your information, including the rule that mobile information is never shared for marketing. Questions about the program: call (443) 844-3974 or email support@410businesssolutions.com.

Your responsibilities

Our responsibilities

Your data and our numbers

Running your service creates records: calls, texts, bookings, and what came of them. Your customer information stays yours. We never sell or share raw caller data with anyone, ever.

We keep the operational records of the service we run for you, including after you leave, so the numbers we report stay provable. We may combine records across shops, with names and identifying details removed, to build benchmarks and reference numbers for local services: what jobs book for, when demand spikes, how fast phones get answered. CTNWD GROUP, L.L.C. owns those combined figures. No combined figure identifies your shop or your callers, and we do not publish one until enough shops and jobs stand behind it that no single shop could be picked out of it.

Your books (QuickBooks). If you connect your QuickBooks, we put each finished job's invoice into your books, and each payment against it, so you do not have to type it in twice. We never delete anything from your books, and we never change an entry that is already there; a fix goes in as a new entry next to it, so your books always show what happened. Your books are yours. You can disconnect QuickBooks any time, from your settings or from inside QuickBooks itself. Disconnecting stops new entries right away and removes our access; everything already in your books stays there.

Getting paid through us. If you run card payments through us, the payments run on your own account with the card processor, and the money goes straight to your bank. We never hold your money. Two fees come out on the way in, and both are printed here before you connect: the card processor's fee, and our platform fee of half a percent of the payment. What you see before you connect is what comes out. If you would rather keep the card processor you already have, nothing about how you get paid has to change; we will still do your books.

If a payment is disputed or charged back, that dispute is between you and your customer, and it stays with your business. 410 Business Solutions does not manage, fund, guarantee, or absorb chargebacks or clawbacks. When one happens, we record it in your books so your records stay complete, and that is where our part ends.

Cancellation

Cancel by text or email. Send a text, or an email to info@410businesssolutions.com, and your service runs through the end of the month you already paid for; nothing bills after that. Your customer data is exported to you within 30 days after your final balance is paid, and your phone number is yours: it transfers with you when you leave.

Your number

If we set up a phone number for your shop, that number is yours to keep. You can port it to another carrier at any time, whether you stay with us or not. If you port a number out before that line has completed six months of paid service, a $300 per-line porting fee applies, which covers our registration and setup costs on the line. After six months of paid service on a line, there is no porting fee for that line. The fee never delays your port.

The honest limitations

We do our best and fix things fast, but no service is perfect. If something breaks on our end, tell us and we'll make it right. Our liability is limited to what you paid us for the service.

Changes

We may update these terms as the service grows. Big changes get a heads-up; small ones get a new date above.

Contact

410 Business Solutions, a CTNWD GROUP, L.L.C. company, Maryland.
Questions: reach us through the demo line on our homepage.
These Terms of Service live at 410businesssolutions.com/terms/.