Missed-call statistics

The numbers.

Every stat on one line, with its source and date. No competitor marketing dressed up as research.

62% of small-business calls go unanswered.411 Locals study of 85 businesses across 58 industries, 2016
Only 37.8% of incoming calls are answered by a live person.411 Locals, 2016
41% of home-services calls go unanswered on weekends (18% on weekdays).Invoca, 2024
78% of customers buy from the first company that responds to their inquiry.InsideSales / MIT lead-response research, via Harvard Business Review
Contacting a lead within 5 minutes makes you 100x more likely to reach them than waiting 30.InsideSales / MIT (Dr. James Oldroyd), via Harvard Business Review

410’s own numbers

15 seconds from missed call to delivered text-back.410 live system test, October 20, 2026 (our call log)

As businesses go live, the rest land here: missed calls caught, texts sent, jobs booked, quotes chased, reviews requested. Updated quarterly.

Wondering how your business scores? Get a free missed-call readiness score. Page updated October 2026.