Leaving, in writing. Before you ever sign.
Most services print how you join and whisper how you leave. This page prints the leaving first: how you cancel, what your number costs to take with you, when your data follows, and what gets checked after you're gone.
Any business can hold any service to this standard, including us. If a service won't print its exit, that tells you something too.
The standard is free. Ask whoever runs your phones now what leaving them looks like, in writing.
What leaving looks like, line by line.
- Cancel by textText your business's 410 line and say you're done. That counts in full. Emailing info@410businesssolutions.com counts too. No phone call to sit through, no retention script, no form.
- It runs through the month you paid forCancellation takes effect at the end of the billing month already paid for. Your service runs through that month, and nothing further is charged after it.
- Your number goes with youYour number ports out to wherever you take your business. The port costs $300 inside the first six months and nothing after that, and the fee never delays the port. Your number moves on your schedule either way.
- Your data followsYour customer data exports to you within 30 days after your final balance is paid. Your records are yours; leaving doesn't hold them hostage.
- Your billing gets checked after you're goneAt 7 days and 37 days after your last day, we audit our billing again, as its own receipt. A slipped charge is refunded the day it's found, and you're told.
- We never text your customers againOnce you're out, your customers hear nothing more from us. Your list, your number, your customers. Ours was the work, and the work is done.
Ask your service how leaving works. In writing.
Before you sign with anyone, ask three things: How do I cancel, exactly? What does taking my number with me cost, and does the fee hold the number up? When do I get my data, counted from what?
See what you get.
Start with the demo. Then read the exit again.
Text the demo line, +1 443-844-3974, like a customer whose call just rang out. A text comes back in about 16 seconds. That's our mark, logged on our own line. If you ever leave, this page is the terms of it, printed while you're still deciding.
Its companion pages: The Month-End Proof Standard: the proof you get in writing, every month. Accountability, printed: the promises, stacked on one page. The Service-Level Standard: what happens every day, and what a miss costs us. How we handle reviews: the method, in the open.