What happens. And what happens when it doesn't.
A service can promise to work. This page prints how ours works, in numbers, and what you get back, automatically, on any day it doesn't. Published so any business can hold any service to it, including us.
Proof says what happened last month. This standard says what happens every day, and what a miss costs us, not you.
The standard is free. Hand it to whoever runs your phones now, and ask them what their version says.
How your business's line behaves, every day.
Three behaviors, stated plain, with the remedy attached to each one. If a behavior can't be stated in a sentence, it isn't a standard. It's a brochure.
- A text back in about 16 secondsWhen a call to your business rings out, your customer gets a text back from your business's own number in about 16 seconds. That's our mark, logged on our own lines. A mark, never a guarantee: what stands behind it is the credit schedule below, not a promise no system could keep.
- Answered in your business's wordsThe texts your customers get are written from your business's own facts and approved wording, set at setup. Nothing is made up on the spot.
- Every charge has a receiptEvery charge on your bill comes with a receipt, and the month-end proof lists the month's charges against them. A charge found wrong is refunded the day it's found.
The Down-Day Credit Schedule.
This is the whole schedule. There is no second page of conditions, and nothing here needs to be claimed, requested, or argued for. Credits land on the next bill on their own.
- $15 a day on coreFor every full day your service is down, $15 comes off your next bill, automatically.
- Full days only, counted straightA down day is a full day of lost service. Partial days don't dress themselves up as full ones, and a month with no down day prints zero on your month-end proof. The zero shows.
- Checked again after you leaveAt 7 days and 37 days after your last day, your billing gets audited again, as its own receipt. A slipped charge is refunded the day it's found, and you're told.
How long setup takes, in writing.
Go-live runs 3 to 5 days typically, sometimes up to a week or two depending on setup. Your monthly billing starts the day your business goes live, not the day you sign up, and not a day before. It begins with one short intake: tell us how your business runs.
Ask whoever runs your phones now for their service levels and their remedy schedule, in writing. See what you get.
Start with the demo. Then hold us to this standard.
Text the demo line, +1 443-844-3974, like a customer whose call just rang out. A text comes back in about 16 seconds. That's our mark, logged on our own line. Then ask us for this standard, in writing, before you sign anything.
Its companion pages: The Month-End Proof Standard: the proof you get in writing, every month. Accountability, printed: the promises, stacked on one page. The Exit Standard: leaving, printed before you sign. How we handle reviews: the method, in the open. Texting setup, filed in your name: what gets filed with the carriers, and how approval works.