We ask everyone. That's the whole trick.
There's no trick to our reviews beyond the asking. After a job is done, every customer of your business gets asked for a review. Every one. This page is the whole method, published so you can check it.
Reviews are part of the core service. There's no add-on and no extra charge for the asking, and no version of this where we ask only some of your customers.
Ask whoever handles your reviews now who gets asked, and who decides. In writing.
Four rules. No filter between them.
- Every completed job gets the askWhen a job is marked done, the customer gets asked for a review. Not the jobs that went well. The jobs.
- No satisfaction check firstNobody gets screened, scored, or warmed up before the ask. There's no point in the flow where an unhappy customer gets routed somewhere else. The ask is the ask.
- The same ask, every timeSame wording, same timing, same customers: all of them. A method you can print is a method you can check, so here it is, printed.
- Replies don't count until they're liveReview replies aren't live yet. They're built and in testing: when a review lands, good or rough, a reply gets drafted in your business's words and held for your okay before anything posts. They join the core service when they're running, not before.
A review profile you don't have to explain.
A star average built on every customer is a number you can stand behind in front of anyone: a customer reading it, a platform checking it, your business living with it. It grows slower than a filtered one and it never has to be defended, because there's nothing in it that wasn't earned in the open.
That's the whole method. We ask everyone.
Start with the demo. Then ask us how reviews work.
Text the demo line, +1 443-844-3974, like a customer whose call just rang out. A text comes back in about 16 seconds. That's our mark, logged on our own line. Then ask us who gets asked for a review. The answer is on this page, and it doesn't change.
Its companion pages: The Month-End Proof Standard: the proof you get in writing, every month. Accountability, printed: the promises, stacked on one page. The Service-Level Standard: what happens every day, and what a miss costs us. The Exit Standard: leaving, printed before you sign.